{"success":true,"speaker":{"slug":"tiffani-bova","name":"Tiffani Bova","title":"Author of Growth IQ and The Experience Mindset","company":"","bio":"Tiffani Bova is the global growth evangelist at Salesforce and author of The Experience Mindset, a Wall Street Journal bestseller on improving employee and customer experience together to drive growth. She hosts the What's Next! podcast, has given more than 500 keynotes and was named to the Thinkers50 list of management thinkers in 2019.","photo_url":"https://i.vimeocdn.com/video/1906871649-1afae4af02d9c9a09614782d4304290d06e0684916ecc00a152800998276b227-d_640","appearances":[{"summit_slug":"business-growth-scale-summit-2024","summit_name":"Business Growth & Scale Summit 2024","year":2024,"title":"Author of Growth IQ and The Experience Mindset","company":"","sessions":[{"id":"6abe8f2abd8465fdfdbb8bd6","slug":"the-experience-mindset","url":"/summits/business-growth-scale-summit-2024/sessions/the-experience-mindset","topic":"The Experience Mindset","description":"Shihan Sheriff welcomes Tiffani Bova to the Business Growth and Scale Summit. Tiffani, a tech industry veteran, shares her insights on the importance of customer and employee experience in business growth. She discusses the challenges in scaling businesses, the significance of measuring employee engagement, and the need for people-centered growth strategies. Tiffani underscores the importance of balancing customer and employee needs and urges business owners to continually assess and enhance their operations.","day":2,"day_title":"Scale with Ai, Data and Sales","session_number":9,"duration_minutes":33,"has_preview":false,"preview_minutes":0,"speakers":[{"name":"Tiffani Bova","title":"Author of Growth IQ and The Experience Mindset","photo_url":"https://i.vimeocdn.com/video/1906871649-1afae4af02d9c9a09614782d4304290d06e0684916ecc00a152800998276b227-d_640","url":"/speakers/tiffani-bova"}]}]}],"indexable":true}}