Shep Hyken
Chief Amazement Officer at Shepard Presentations; New York Times and Wall Street Journal bestselling author
Shep Hyken is Chief Amazement Officer of Shepard Presentations and has spent more than 40 years helping organisations build customer-focused cultures. A member of the National Speakers Association Hall of Fame, he has written eight books, including New York Times bestsellers, and writes regularly for Forbes on customer service and customer experience.